![]() Select the gear-shaped icon in the top right corner of the browser.This can be done by selecting "Quit Firefox" from the "Chrome" drop-down menu along the top menu bar, by right-clicking the icon in the dock and selecting "Quit", or by using keyboard shortcut "command+Q".įor more detailed information, please visit: OS X users: Ensure the browser is fully closed before restarting. Close all browser sessions and restart your browser.For the best results, we recommend checking the following items:. ![]() If it is already expanded it will point upward. Expand the Details area if necessary by clicking on the arrow pointing downward.In the new window that opens, set the drop-down box for Time range to clear: to Everything.It looks like 3 vertical lines followed by a backslash.Click on the Library button at the top-right corner of the browser.Environmentįor Windows and macOS web browser specific steps how to clear cookies and cache select a link below to jump to instructions for that browser: Following these steps will clear the cache of your internet browser, which is an essential troubleshooting step for many web-related problems.
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